Last Updated: October 22, 2026

Seven Acres is a Canadian small business based in Central Alberta. We appreciate your support as we grow and work to bring you quality denim, apparel, and other products at competitive prices.

Please review this policy before placing an order. By purchasing from Seven Acres, you acknowledge the terms outlined below, subject to any rights you may have under applicable law.

1. Shipping Destinations & Rates

Seven Acres ships across Canada and the United States. Available shipping options and rates are calculated at checkout based on the destination, package, and available shipping methods.

Orders shipped to the United States may be subject to additional duties, taxes, customs charges, or import fees upon delivery. These charges are the responsibility of the customer unless otherwise stated at checkout.

2. Shipping & Processing Timeframes

Seven Acres is a growing small business, and we appreciate your patience and support as we continue to grow. As we work to offer some of the most competitive pricing possible, order processing and shipping timeframes may be longer than those offered by larger retailers.

Processing and delivery timeframes are estimates only and are not guaranteed. Processing times may vary depending on order volume, product availability, pre-orders, and business operations.

Once an order has shipped, delivery is subject to the shipping carrier's timelines and may be affected by weather, customs processing, holidays, carrier delays, or other circumstances beyond our control.

By placing an order, customers acknowledge that additional processing or delivery time may be required. If you need an item by a specific date, please contact us before ordering. We cannot guarantee arrival by a requested date.

Any product-specific processing or estimated shipping information listed on a product page should also be reviewed before purchase. Pre-order timeframes are estimates and may change.

We appreciate your understanding and support as we work to bring you quality products at competitive prices. 🤎

3. Shipping & Tracking

Shipping rates are calculated at checkout. Tracking information will be provided when available through the selected shipping method.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping details carefully before completing your purchase.

Incorrect Addresses & Returned Packages

If a package is returned to Seven Acres due to an incorrect or incomplete address, failed delivery, or another customer-related delivery issue, the customer is responsible for any additional shipping charges required to resend the order.

If your order is returned to sender, please contact sevenacresequine@gmail.com with your order number to discuss the next steps.

Lost or Delayed Packages

If tracking indicates that your package is delayed or lost in transit, please contact the shipping carrier first. Seven Acres will provide reasonable assistance and any relevant information available to help resolve the issue.

If tracking shows that a package has been delivered but you have not received it, please contact us with your order number. Each situation will be reviewed individually.

Seven Acres is not automatically responsible for packages reported missing after confirmed delivery. Any applicable legal obligations or consumer rights remain unaffected by this policy.

4. Local Pickup

Seven Acres does not currently operate a storefront. Scheduled local pickup may be available in Central Alberta by prior arrangement.

Customers interested in local pickup must contact Seven Acres to arrange a suitable time and location. Pickup is not confirmed until arrangements have been made directly with us.

Please do not visit a pickup location without a confirmed arrangement.

5. Returns & Exchanges

Eligible Apparel Returns

Returns are accepted on eligible apparel purchases for store credit only. Standard returns are not eligible for monetary refunds or exchanges.

To qualify for a return, the request must be made within 7 days of delivery.

Returned apparel must meet all of the following conditions:

• All original tags must remain attached.
• Items must be new, unworn, and unwashed.
• Items must be free of odors, makeup, deodorant, stains, pet hair, and any other signs of wear or use.
• Proof of purchase or a valid order number must be provided.

To request a return, email sevenacresequine@gmail.com with your order number and details of the item you wish to return. Please wait for return instructions before sending anything back.

Customers are responsible for return shipping costs unless otherwise agreed upon by Seven Acres or required by applicable law.

Once a return has been received, inspected, and approved, store credit will be issued electronically.

Store credit expires one year from the date of issue, subject to applicable law.

Items that do not meet our return requirements may be refused. If a return is refused, the customer may be responsible for the cost of having the item shipped back.

Stickers & Other Non-Apparel Items

All stickers and other non-apparel items are final sale and are not eligible for returns, exchanges, refunds, or store credit.

This restriction does not eliminate any rights or remedies available under applicable consumer protection laws.

Incorrect, Defective, or Damaged Items

If you receive an incorrect, defective, or damaged item, please contact sevenacresequine@gmail.com with your order number and a description of the issue. Include photographs where possible.

Please contact us as soon as reasonably possible after discovering the issue.

Seven Acres will review the circumstances and determine an appropriate resolution, which may include a replacement, store credit, refund, or another remedy where appropriate or legally required.

Responsibility for return shipping and other shipping costs will be assessed based on the circumstances and applicable legal requirements.

Please do not discard or return a damaged or incorrect item until you have contacted us and received instructions.

6. Order Cancellations

Standard Orders

Orders may be eligible for cancellation before they have shipped. Approved cancellations are subject to a 20% cancellation and restocking fee.

Once an order has shipped, it cannot be cancelled. Eligible apparel may instead be returned according to the Return Policy outlined above.

Cancellation requests must be submitted by email to sevenacresequine@gmail.com and must include the order number. Submitting a request does not guarantee that the order can be stopped before shipment.

Cancellation fees and restrictions apply only to the extent permitted by applicable law.

Pre-Orders

Pre-orders cannot be cancelled once placed because inventory is secured specifically based on customer orders.

Estimated arrival and shipping dates are provided for planning purposes and may change due to circumstances beyond our control. A change to an estimated arrival date does not automatically qualify a pre-order for cancellation under this policy.

Once received, eligible pre-order apparel may be returned for store credit within 7 days of delivery, provided it meets all requirements in the Return Policy.

Stickers and other non-apparel items remain final sale.

Nothing in this section limits any cancellation, refund, or other rights that may be required by applicable law.

7. Promotional Purchases & Contests

Seven Acres occasionally offers promotional contests and giveaways as part of our community activities.

Purchases associated with a promotion are subject to the applicable promotion's Official Rules, which outline eligibility, entry methods, deadlines, prize details, and winner selection.

No purchase is necessary to enter Seven Acres promotional contests where stated in the applicable Official Rules. Purchasing a sticker or other product does not guarantee a prize.

Sticker purchases remain final sale and are not eligible for cancellation, return, exchange, or store credit, except where required by applicable law.

Questions regarding promotional entries, eligibility, or a specific contest should be directed to the contact information provided in that promotion's Official Rules.

8. Contact Us

For questions about shipping, returns, cancellations, local pickup, or an existing order, please contact:

Seven Acres
Email: sevenacresequine@gmail.com
Website: sevenacres.ca

Please include your order number in all order-related inquiries so we can assist you as efficiently as possible.

9. Applicable Law

This policy is intended to explain the general terms under which Seven Acres operates. It does not waive or restrict any mandatory rights or remedies available to customers under applicable consumer protection or other laws.

Where a provision of this policy conflicts with a legal requirement that applies to a transaction, the applicable legal requirement will prevail.